Taking customers for granted

<p>I ordered cutlery set and paid the amount including delivery, however home choice put that money into the payment of my account which i had already paid for instead of putting that money towards the payment of the order. This means i have now paid homechoice more money than i actually owe them. Their agent called and asked to make the order a six month option i told her there was no need for that because I've paid already and they acknowledged receipt of the payment. But there was no further communication i then called the agent dropped the call on me, i called again the agent said they will call again but they never did. Another agent said they will make a note but until today i haven't received any communication from home choice.</p>