TAke money but dont deliver goods

sretOn the 30 July 2015 I paid for a matress protector plus delivery cash to homechoice. On *** I received a sms ststing that parcel PFS***9 Was despatched and delivered in a few days. On the 4/5/2015 I received a sms that the courier will deliver my goods on 5/8/2015 between 7 am and 5 pm took the day off work and nothing happened no delivery not even a phonecall. On the 6th I received a call stating the courier will be there the next day to deliver please explain where to deliver after giving the courier the details he said no he will not deliver there as it is to far for him I must give him a postal adress so he can post the goods for me. I refused seeing that I had been charged for courier delivery. I the requested my money to be refunded and was told it is not his problem. On the 7/8/2015 I called homechoice to find out what was happening and was told by consultant that it is not their problem I must take it up with the courier company to which I resonded I did not purchse the goods from ythe courier company please either deliver goods or refund money same day. I was given a cold shoulder I then asked to please get a supervisor to phone me up to date nobody called