Struggle to get paid up letter

Item: Homechoice
Rating: 1
Author: Bukeka G

I have been requesting for my paid up letter with no luck. I've sent them numerous emails with only one response that said" we will get back to you shortly" yet I haven't received feedback even. Even after paying off their debt you still appear that you in arrears with credit bureaus. I wouldn't advise anyone to go into business with Home choice under no circumstances.

Helpful (0)

Replies (1)

Homechoice's replyOfficial

24 Oct 2024, 14:14

Hi Bukeka,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,
The Customer Support Team

Homechoice's reply24 Oct 2024, 14:14

Official

Hi Bukeka,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,
The Customer Support Team