CL
Carina L
1 reviews | Active since Jan 2015
25 Feb 2015, 10:27
Stop sending me sms'
I have been receiving sms's for another person for the past two months. These sms' are sent on basically a daily basis, and states that this person is going to be blacklisted and that the account should be paid. However, they are using the incorrect telephone number and I have been receiving these sms' and not the person who they are intended for. I have called the 087 number contained in the sms, but the call centre does not pick up and I have to listen, on my own time and money, to awful recordings of some kind of music. PLEASE STOP THIS!!!!!
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Homechoice's replyOfficial
26 Feb 2015, 14:17Hello CarinaLinde,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 Feb 2015, 14:17
Official
Hello CarinaLinde,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team