MD
Mbali D
1 reviews | Active since Sept 2020
04 Aug 2025, 12:09
Stop messing with my bank account
I am writing to express my serious concern regarding an unauthorized debit of R590.95 from my account by HomeChoice. This transaction was done without my consent or prior authorization, which is both ******** and unacceptable.
I am NOT A CUSTOMER; I have never stepped foot in your store.
Please immediately cease all further debits from my account.
Should this matter not be resolved promptly, I will have no choice but to pursue legal action without further warning, including involving my legal representatives and reporting this incident to the National Credit Regulator and the Banking Ombudsman.
And stop sending me magazines, I don't want anything from Homechoice.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
04 Aug 2025, 12:29Hi Mbali,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply04 Aug 2025, 12:29
Official
Hi Mbali,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
MD
Thank you for your prompt response. I’m unsure what additional information you may need from my side, but I would appreciate your guidance on how best to resolve this matter. Kindly advise whether a visit to your head office or one of your branch stores is necessary.
I am eager to have this issue resolved as soon as possible and would appreciate any assistance you can provide to expedite the process.
Mbali D's updateReviewer Update
04 Aug 2025, 12:57Thank you for your prompt response. I’m unsure what additional information you may need from my side, but I would appreciate your guidance on how best to resolve this matter. Kindly advise whether a visit to your head office or one of your branch stores is necessary.
I am eager to have this issue resolved as soon as possible and would appreciate any assistance you can provide to expedite the process.
MD
Mbali D's update04 Aug 2025, 12:57
Reviewer Update
Thank you for your prompt response. I’m unsure what additional information you may need from my side, but I would appreciate your guidance on how best to resolve this matter. Kindly advise whether a visit to your head office or one of your branch stores is necessary.
I am eager to have this issue resolved as soon as possible and would appreciate any assistance you can provide to expedite the process.