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michelle M

1 reviews | Active since Mar 2017

03 Aug 2018, 13:05

Stop harassing my colleagues on her number for an account that is up to date

I am home choice customer and my account is up to date but they keep on calling my colleagues number where as I am not getting calls from them. I have contacted the call center and requested my colleague number to be removed which is ********** 725 Diana. This number need to be removed as I have never gave you this number as next of kin, we do not have relationship with this colleague but you keep on requesting me to her. I have placed an order first week of July and still not being delivered. My order number was #0 and still not even an sms confirming the order. Please stop harassing my colleague with your calls , I have given you an alternative number if you cant reach me, which is not the case because you are not calling me.

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Replies (1)
Homechoice
Homechoice's reply03 Aug 2018, 13:07
Official

Good Day Michelle Makalima,

Thank you for your post.

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Regards,

Customer Support Team