****** package and bad service

My name is Chanette Kelbrick and In January this year (2015) I placed an order with Homechoice. When I was notified that my package was ready for collection I went to my post office. I then saw that my package was opened and resealed with a south African post office sticker! The package was empty! How can my post office accept a package like that!! I then filled in a form that was given to me by the post office regarding the theft. I also notified Homechoice about the theft and I was told that it will be investigated (ref no, ***) A while later I sent Homechoice an email (3rd of March) because someone kept putting the phone down in my ear, complaining about the service and that I don't have my package and the first debit order went off and received NO RESPONSE. After that I phoned again to complain and I was told to be patient my package wasn't the only package that got ******!! I'm really fed up with this bad service! The second debit order went off and still Nothing!!! So I'm paying for something I don't have!!! No one bothered to keep my up to date! I will never buy from Homechoice again or recommend anyone to do so! Especially with bad service like this!