Stinking attitude, no sense of urgency, listening

I placed an order of 2 rectangular ottomans on the 28/05/2015 on Monday the 01 June 2015 they drivers call me to ask for directions I direct them and they get to my house, they tell me there is only one box of what I ordered instead of 2 so I tell them to take it back as I will not sign for it then they explain that the other box could be delivered the next day. So I signed for the 1 box and made a comment on the delivery note. This was at 17:21. At 18:25 they come back to my house with a huge 2nd box which had my name on the outside sticker and they said it was in the van and they did not see it earlier. I still tell them the size of the Box is too big from the one they delivered earlier they tell me the name and address on the sticker are mine so it is my order. Mind you the assistant to the driver was drunk and very rude. The driver siyabonga was very calm and tried to clean up the partners mess. I called the call centre after I had opened the box and found an invoice in the name of Mrs Mamphako from Sharpeville and in the Box was a silver Ottoman. On callign the call centre I spoke to Caroline who was very rude and did not even want to listen to what I was saying