EZ
Ericah Z
1 reviews | Active since Apr 2012
26 Mar 2015, 11:25
Still waiting for goods to be collected
I recieved an order that was poor quality on the 23rd of February, I immediately called homechoice to collect the shipment as I wanted to order a new one. They said it will be collected within 2 weeks. Today is the 26th of March and I still have the package. I called in last week and I told the agent I will be going on holiday end of March and she told me the package will be collected by then. From the 30th I will be out of the country and will only be back mid April. I will not pay for something that I have requested you guys to collect. Pliz make a plan for this to be collected by the 30th or else after 19 April.
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Replies (1)Homechoice's replyOfficial
31 Mar 2015, 11:09Hello evimbai,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply31 Mar 2015, 11:09
Official
Hello evimbai,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
