Still waiting for call since 14 April 2016

I logged a complaint on Thur 14 April 2016 at 9:52am and homechoice responded on 14 April 2016 at 15:24:24 by saying they are sorry and will make sure that the person responsible will be dealt with and will call my aunt soon but still no phone call. I told my aunt I will try 1 last time and if the problem persist then she can contact her lawyer and let him handle the case. I am so disgusted by the way they treat loyal, paying customers and don't care to help all they want is to make money and sell broken goods to people. Don't even know why they bother to have a customer care department cause they don't even help solve customer problems. If no acknowledgement sms and phone call are received today be ready to deal with somebody that will make you do your job as required.