Still trying to get my money back! REF ***

I RECEIVED A MESSAGE FROM THE SUPPLIER VIA SMS ON 1/10/2015 AT 13:30 REQUESTING THAT I CALL THEM (IT TOOK ALMOST 24 HOURS TO GET THROUGH) AT WHICH POINT I SPOKE TO A LADY WHO CONFIRMED ALL MY DETAILS AND ASSURED ME THAT THEY WOULD (AND I really LIKE THIS) REFUND THE POSTAGE - I TRIED TO EXPLAIN TO HER THAT THE POSTAGE CORRESPONDED DIRECTLY TO AN ITEM THAT HAD BEEN RETURNED. UNFORTUNATELY, THIS SALIENT PIECE OF INFORMATION SLIPPED HER LOGIC.<br> TO DAY, NOT REFUND OR PROOF OF SUCH HAS BEEN RECEIVED, BUT TO CROWN IT ALL - TO DAY I GET AN AUTOMATED RESPONSE TELLING ME THAT MY ORIGINAL QUERY IS BEING REFERRED TO THE RELEVANT DEPARTMENT!<br> This is the most pathetic attempt at service I have ever come across and I seriously want the contact details of somebody who owns shares in the company because THEIR STAFF DO NOT CARE!!!!!