Still owing a returned product

<p>Good day.</p> <p> </p> <p>I ordered towels on sale on the 30th May 2017 and for some odd reason I received a gown.</p> <p>I returned it because it's not what I wanted and managed to get those towels elsewhere at a very much cheaper price.</p> <p>I returned the unused product on the 28th of June 2017 via the post office. On the 12th of July I received the statement and corresponded with one of your consultants: </p> <p>Dear Sir/Madam</p> <p>Thank you for your e-mail.</p> <p>Please be advised the parcel is returning to HomeChoice.</p> <p>Your account will be credited once the parcel is received.<br /> <br /> Kind regards<br /> <br /> S Beukes</p> <p>I received a call afterwards and the consultant that spoke to me confirmed that they have received the parcel and my account still hasn't yet been credited.</p> <p> </p> <p>Kindly assist in this regard.</p> <p> </p> <p>Thank you.</p> <p>M</p>