Still no solution and persistent service failure

It is almost a week. Supervisor Levine called on the 23rd and said she will call back in 2 hours - no call. Was told she will hand over to another department. Nothing. It's month end and what will be expected is a payment.... Since then I have found out that for returns one is limited to the post office only no one else. Also you don't get the full amount back you only get 50% back of your courietmr fee. There is so much enforcement when using Homechoice with so much unfairness and just affirms my complaint of don't care robotic service.