Still no response after automated email

SUPPLIER'S RESPONSE Homechoice Time and Date 09:51:23 | Wed 9 Dec 15 <br> Hello Melody Watt,<br> <br> Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.<br> <br> We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.<br> <br> One of our team will be in touch with you shortly to provide you with an amicable solution.<br> <br> Kind Regards<br> Customer Support Team <br> <br> <br> I'm still waiting for this person to contact me waiting for 7 days ???