Still disgusted

I just called Homechoice and spoke to Magda. This looks like it will be a never ending issue with this company. So they came to collect the wrong order and the ottoman that was in piesces this was 4 days ago. To date no one has called me to explain when I will eventually be receiving my proper ottoman that is not in piecses. You phone the call centre for asssistance and Magda tells me that the parcels have not been returned to them and they have not been accepted at their warehouse and it is not updated on their system. which simply means they will nto deliver my correct order until such time that someone at the warehouse decides to do their job. I ask for contact detaisl for the warehouse just not they come back and claim that I never returned the incorrect and broken things to them. there is no contact number for the warehouse. Homechoice will have to compensate me for my time my phonebill and my time on the internet. The resources I'm using to contact them and nothing has been done. This has gone on for too long. A call back would be nice just to update me about my order.