STILL DISAPPOINTED!

This is so disappointing the way this has been handled. I put a complaint on hellopeter 8 days ago and thought this problem would be sorted out. Homechoice sells fault products and does not want to take responsibility for this. Firstly no proper reply has been given and all we needed was assistance with regards to the charger that is faulty - I need someone to contact us to arrange for them to collect the whole parcel now as I don't want anything to do with Homechoice. If you guys cannot even sort out a charger issue I would hate to see what would happen if it was the whole boombox. We've been told that we are past the 14 day mark to return which is total ******* as the parcel was only delivered on Friday the 4th January 2019. My First complaint to homechoice (Which was ignored) was on the 14th January and according to my calculation that is only 10 days so PLEASE STOP WITH THE EXCUSES OF HOMECHOICE SELLING *******!!! Please advise how we go about returning the full unit and Homechoice crediting the account!!! Please do not reply saying that a consultant will be in contact because even then it gets passed over to 10 other people to sort out. Really really disappointed and shocked that a company like this can still be operating.