TM
Tazz M
1 reviews | Active since Nov 2011
01 Sept 2015, 08:58
Still being harassed for fully settled account
My Account was settled in full. In fact the settlement letter provided was more than the statement amount but I still settled the account. I have requested and received a paid up letter. I am constantly being harassed by VVM attorneys who absolutely refuse to listen to reason! I have called the homechoice call centre, spoken to the supervisor at the VVM call centre and am now at my wits end. HOMECHOICE inform your attorneys that my account is settled!!! Get them off my back!!!
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Homechoice's replyOfficial
14 Sept 2015, 15:00Hello Tazzmoosa,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply14 Sept 2015, 15:00
Official
Hello Tazzmoosa,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team