STILL BEING BILLED FOR AN ITEM I DIDNT RECEIVE

I placed an order with Homechoice on 26 May 2020. We never received our order or any communication from Homechoice. I had to keep calling to track where the order was. Eventually, I was told that the order was brought to my delivery address and no one was home.. - this during the national lockdown period... I then asked them to cancel the order (after 14 June 2020), upon which I was told telephonically that the order had not been returned back to the warehouse by the driver. Somewhere between my phone call and the item being returned to the warehouse, they resent the item for delivery... NO WHERE WAS A NOTE MADE TO SAY CANCEL THE ORDER... anyhow on Sunday, 28 June 2020 AN ENTIRE MONTH after ordering the item, the driver arrives at my door.. we do not take possession of the item and tell the driver to cancel the order. It is now the 7th of July and the order is still reflecting on my account, for payment due by me..

HOMECHOICE, PLEASE REMOVE THIS ITEM FROM MY ACCOUNT. I DO NOT HAVE IT. YOU FIND THE DRIVER / COMPANY YOU RECRUITED during lockdown AND FIND YOUR STOCK ITEM!!!

I REFUSE TO PAY FOR SOMETHING I DO NOT OWN!!

Up until this incident I was very happy with your service.. but now ... you might be losing a client because of your own / staff's incompetencies.