Still Bad service still no care and no solutions at all

So since my first post and then getting am email, which lead yo mire bad service and right up to this point. I rest my case of the patgeyiv service from this company:- 1. Le-Ann didn't even study my complaint so she could resolve professionally and profeciently 2. She asked me to resend docs I already sent 3. She asked for bank statements - so I wrecked to the bank and emailed it. 4. Instead for studying this and looking for the payments (as it reflects as transporting) she tells me about 1 refund and the other two states R199 (2× R99 = R198) so I get drilled for 1c. 5. This morning I get am email stating that only 1 refund done as I only provided 1 slip. And at this point I am boiling so much as then why the bank statements. 6. Then last night I get a phone call telling me what a loyal customer I am and gett8ng free gift to the value of I think it was R1000. I DON'T WANT A BRIBE I JUST WANT GOOD SERVICE AND THE PERSON ON THE OTHER END TO CARE ENOUGH TO MAKE IT GO RIGHT FOR A LOYAL CUSTOMER WHO ALWAYS PAID ON TIME AND ALWAYS MIRE THAN WHAT WAS EXPECTED... 7. NO ONE TOOK THE TIME TO LOOK OVER ALL AND I MEAN ALL MY COMPLAINTS AND HANDLE THEN WITH SUCCESS AT THIS COMPANY.

Like I said very robotic and uncaring with absolutely no study of the entire situation...

SO I want my account closed and do not expect any payments from me.

Thank you Renèe