1 reviews | Active since May 2012
Still awaiting refund after 2 months
I ordered an UTHA Oakland Coffee Table - Coffee + End Tables- None- Brown for R 999.00 including delivery the cost was R1089.00 on the 4th of August 2015 online. I got an sms whereby I was given my account number and the amount that I must pay which was R1209. I only paid R1089 since that is the price I saw online and got confirmation for via my email. My order was cancelled because the was R120 that was oustanding of which I called the call centre to enquire what was the extra money for and they said that for furniture they require an assembling fee. The call centre agent made a new order. I asked her if the special is there and she said yes, the order will be the coffee table and two end tables. So I went and paid the remaining amount. The delivery was made but only the coffee table was delivered and assembled. The next day I called HomeChoice asking about the end tables but according to their system only a coffee table was order. I cancelled the order and asked for a refund. They took 2 months to come and collect the table. I called to get my refund and was told the money will be in after 48 hours, then it was 7days. Now I'm told I have to wait 14 working days. Just refund me!!
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Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
