Still Awaiting feedback???

Can someone please have this issue addressed? You promised that someone was gonna call me but to date I am yet to receive a call. See original complaint below.<br> <br> ====Original Complaint===<br> Around the 12th Feb 2016, two parcels were delivered to my Wife's parents house. The parcels were for my wife's attention. Unknowingly my in-laws accepted and signed for the goods thinking their daughter had maybe place an order. Mind you, my wife does not even leave at the address.<br> <br> Few days later my wife visited home and she was advised that there we parcels from homechoice which were delivered. Obviously she was surprised because she did not place ANY order with Homechoice for the goods. I subsequently advised her not to open the parcels and get Homechoice to fetch the goods. She then called the call center and to her disappointment the agents were so rude and hang up on her after telling her she must arrange to return the goods herself. They told her the order was placed online. My wife is not even IT literate. She could not have placed an online order. This is totally Unacceptable. Why should she make an effort to return something she did not order????