*****ing your Money and don't seem worried

<p>I setteled my account with homechoice on the 8th of August only for them to still take a payment from my account at the end of August.</p> <p>I phoned in last week to find out what the hell the problem was and the consultant that was not very helpful told me that they could not allocate my payment so i would have to send proof of payment.</p> <p>I sent proof of payment and phoned again this morning only to hear the same story. I explained to the consultant that i have sent the proof of payment and used my account number as a reference so i dont understand what the problem was. I was told that the query will be sent in to be investigated as they have a huge back log of emails, they should get back to me in about 5 days.</p> <p> </p> <p>How pathetic can one company be. How do you loose a customers payment when there is a clear reference ????</p> <p> </p> <p>I was also told that i should now go to the back and have the transaction reversed. How can thisbe my problem ?Not only that, by me going to the bank and reversing a transaction, I will have made a negative mark on my credit record.</p> <p>Homechoice is not prepared to refund me the money that they acually stole from me !!!!!!</p> <p> </p> <p>Who the hell has money sitting around.... sure we all work on a budget and thanks to Homechoice as I now have a problem paying my rent in full !!!!!!!!!</p> <p> </p> <p>I will never buy anything from Homechoice again.... They are very happy to phone you daily to purchase more but are not willing to sort out your issues. I will not make the same mistake again and I hope that everyone reading this will actualy think twice before you buy anything from Homechoice.</p>