*****ing from customers

Dear home choice, I really do not know how you are still in business, your service is pathetic and Lee-Ann's attitude is really bad, all I whant from them is to send my son his proof of delivery for something that he never received. As my son does not have a phone and I'm the one trying to sort out this mess for him she is rude and is refusing to send thru the requested proof of delivery, are they trying to hide something? Trying to phone them back then you go on a answering machine and no one answers. I will take this futher and open a ***** case against home choice should we not received proof of delivery as requested