STAY FAR AWAY FROM HOMECHOICE

I recently purchased some items from Homechoice. I made the first payment earlier than expected via the EFT link provided by Homechoice. After seeing my statement I realized that I was being deducted for service fees, the true payment for account was not being shown on the statement because they minused it for service fees. Homechoice clearly states that if you are making a payment other than an EFT then only will you be charged a service fee. My payment was an EFT so there should be no service fee charges. I called the customer service center repeatedly only to be greeted by uncouth, disrespectful and arrogant agents. One agent went as far as laughing in the background with her colleagues and then rudely slammed the phone down without saying a word. The others kept transferring the call without any response from the department they were transferring me to. I called repeatedly asking for assistance but they were not forthcoming. Why do we have to beg for assistance especially when we are supporting your business? This kind of service is totally unacceptable and not appreciated. This is the last time I will be purchasing anything from this pathetic excuse for a business. To those rude call center agents note that the customer is not obligated to purchase anything from your company. It's customers like myself and thousands more who support local businesses so that ungratefuls like yourselves could earn a living. You are employed because your customers exist. I urge the management of Homechoice if they exist to review their voice recordings to establish the nature of abuse customers like myself have endure with your call center agents. With this being said, Lesson well learned. NEVER AGAIN will I support your business.