MS
Millicent S
1 reviews | Active since Feb 2024
28 Jun 2025, 08:29
Stay away from Homechoice they are cruel
I would like to warn people about homechoice. I have been a loyal customer to Homechoice for years. On the 24th February 2024 I went to Homechoice to settle my account and I asked for a paid up letter as I always do, they gave me the paid up letter. Then they sent me messages saying I owe them R600. I reported the matter but they didn't help me, they said I should pay the money. I reported on hello peter and they **** on Hello Peter saying the matter has been resolved. Yesterday when I went to the bank they told me that they can't help me because homechoice has flagged me. Yet I have a settlement letter which proves that I have paid them. Please help me
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Homechoice's replyOfficial
28 Jun 2025, 10:23Hi Millicent,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply28 Jun 2025, 10:23
Official
Hi Millicent,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team