Staff placing order on my account
R22 000 ***** in my 1 year closed account, I called to find answers and my call was cut off by Ntombi from the call center. Whereas at first Busisa was also just as rude with a bad line, not to mention that Natasha hasn't done anything with my query. Questions 1) How did the account be opened on my details and an order place? 2) Supply me the proof of opening documents 3) Share the call recording when the order was placed on the 4th of February. This is an inside job, give me names of staff that has been involved and their disciplinary type. This is very serious, I'm trying to apply for a car and my interest is extremely high because you guys are playing with my details.
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Replies (2)
Homechoice's replyOfficial
14 Feb 2022, 13:05Hi Zodwana.
We will be in contact with you shortly to assist in resolving the issue.
Thank you
Homechoice
We will be in contact with you shortly to assist in resolving the issue.
Thank you
Homechoice
Homechoice's reply14 Feb 2022, 13:05
Official
Hi Zodwana.
We will be in contact with you shortly to assist in resolving the issue.
Thank you
Homechoice
We will be in contact with you shortly to assist in resolving the issue.
Thank you
Homechoice
's updateReviewer Update
31 Mar 2022, 02:53To this day no1 has contacted me, I have been sending emails and tweets with response that an investigation is underway. If I don't send an email, there is no update! Clearly there is no record of my call in record as I haven't placed this order neither have I received it! The sad part is that this is a bad reflection on my credit score and it's affecting my affordability but who cares as homechoice will forever investigate and not bother coming back to me? Now I will lodge a formal complaint with the ombudsman as this is unacceptable and no explanation over a month!
's update31 Mar 2022, 02:53
Reviewer Update
To this day no1 has contacted me, I have been sending emails and tweets with response that an investigation is underway. If I don't send an email, there is no update! Clearly there is no record of my call in record as I haven't placed this order neither have I received it! The sad part is that this is a bad reflection on my credit score and it's affecting my affordability but who cares as homechoice will forever investigate and not bother coming back to me? Now I will lodge a formal complaint with the ombudsman as this is unacceptable and no explanation over a month!