Speechless

I am truly greatful that this was my last month as a home choice client. I must say it was a nightmare being a client of Home Choice to say the least. I spoke to a lady by the name of Vanessa on the 21st who gave me a settlement amount and told me to call back sometime this week to ensure that all the monies paid reflect and they make necessary changes to my account since I was having a problem.<br> <br> And that is what I did this morning and then Ethel (@ first she didn't want to give her name) answered and she told me straight up that they are not going to do what I tell them to do. I tried explaining to her that this was an instruction that I got. You know what she did, dropped the phone in my ear. I have never ever experienced such disrespect from a call centre agent. Oh my God!!! I then spoke to Angie who helped me out and said she was going to make necessary requests to have the small amounts in my account written off and then have the account closed or rather domant as she put it. Home choice you seriously need to go back to the basics and teach your staff about customer service. Some of your staff members attitude is appalling. And be rest assured I wont be buying from you.