SD
SONJA D

1 reviews | Active since Jan 2017

08 Mar 2018, 12:54

speechless

did a review regarding my order with Home Choicew - received a response and a phone call going through the order and my delivery address ect - all sorted - I can expect the delivery in a few days.

This morning another call - this from a different department - this is from affordability - my account says I have R6000 credit and now I must go through another half hour conversation

so bottom line - cancel my orders - ref no ********** 9 and ********** 2 - take me off your site, do not contact me in any way - telephone, SMS, e mail .

do yourselves a favour - delete your order on line site - it does not work - I have never ever experienced such bad service . I am really at a loss of words to describe the whole experience

Sonja Delport

0
Replies (2)
Homechoice
Homechoice's reply08 Mar 2018, 13:05
Official

Good Day Sonja

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Sandisiwe

Customer Support Team

SD
SONJA D's update08 Mar 2018, 13:56
Reviewer Update
Really cannot make sense of the reply - I do not have the goods yet - they have not left your store - I am not asking for refund I am telling you to cancel?? what does this even mean? Thank you for bringing this matter to our attention.Please note that we have spoken to the manager and she confirmed that there are no refunds on RCS purchases and they are willing to exchange it for another item or provide you with a gift card.Reference: ********** 3501/GO Kind regards The Edcon Customer Experience Team