MP
Magda P

1 reviews | Active since Dec 2015

03 Jun 2019, 15:30

sort out my account //// will not pay ... .

TWO WEEKS LATER ... NOTHING HAS BEEN RESOLVED OR SORTED OUT ...

laid this complaint two weeks ago here .... Firstly i paid up my account on the 16/04/2019 .... but on the 30/04/2019 interest was raised on a R0 balance account .... I ordered stuff again from home choice on the 24/04/2019 ... I received a email confirming the order ... Then I receive my home choice statement ... From the email's monthly installment (when order was confirmed) of R422.00 to my month statement of r1644.04 How can you do this? How does this work??? I send an email to ********** asking that this to be sorted out before or on the 20 May, other wise I will be laying complaints against home choice with the National Consumer Board, Hello Peter and many many more .... NOTHING WAS DONE !!! Please note ... I phoned home choice 3 times and their *********** and useless personal could not and would not help me .... My calls on my phone was recorded ...It also seems that the order was changed ..... Don't know what you did, but what ever you did was a one sided decision that was made .... I was not notified or informed .... THIS IS BREACH OF CONTRACT FROM HOME CHOICE END ..... AFTER POSTING THIS I WILL GO AHEAD AND LAY COMPLAINTS AGAINST HOME CHOICE WITH THE NATIONAL CONSUMER BOARD ALSO ....

was informed a ********** - Lianne Petersen will contact me ... Spoke to her ... You call thus customer services??? Two weeks has passed and the MESS has still not been resolved nor has something been done about this .....

*********** AND PATHETIC !!!!!!!!!!!

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Replies (1)
Homechoice
Homechoice's reply03 Jun 2019, 15:40
Official
Hi Magda.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.