Sore back sleepless nights with thanks to Homechoice and Edblo

My mother in law purchased a bed from home choice for us in December. We only received the bed about a month ago. An Edblo as a gift, they've been debiting every month. R800. This bed is an absolute horror. It's not even tow months old and it you can literally feel the springs of the bed when you lay down. It sinks in as soon as you get into bed, and it makes such a noise. This is an absolute disgrace. We've sent emails explaining how horrible this is but no one is assisting with this matter, we were told to send pictures (I mean how is a picture going to show what it feels and sounds like to get into this bed. But yet they debit every month. This is not a cheap bed either!! I f I knew this I would have never even looked at the option of purchasing from them. The after service is useless, and we are having restless nights because of this terrible, low quality bed. My mother in law has tried everything to get someone to assist with this matter but no luck whatsoever. I will not recommend Homechoice to anyone ever! Their customer service is absolutely non existant! And Edblo is a horrible horrible brand! This is the worst bed I've ever had. Definitely false advertising! Never would I buy an edblo product ever again nor would I recommend anyone else to. Absolute ******* quality. For two well known and established companies this is an absolute disgrace. Honestly. I could have gotten a better bed from the side of the road shop!