Sooo annoyed!

I have requested home choice, 3 days ago to change my cellphone number as i cant login online. 3 days later, im still fighting with the consultants who say i must send my documents even though ive sent them to *** - ages ago - now i just spoke to a rude lady called Ntombi who just told me i have to again wait or she'll put me through - i held on for a very long time and i could see she didnt put my call through as i could still hear people speaking in the background! Aggg!!!!