someone opened an account under my name

I saw on my ITC report that someone opened a ***** account using my ID number, I called Home choice to have this cleared. sent in the affidavits and signatures and this was last year, to date there has been no feedback instead i'm getting sms that my account has been handed over to the lawyers and the bad debt is still on my name. I called today requesting the ***** department number, this is the number that I was given: *** which is a fax number, I called back immediately, I requested to speak to a manager, I was placed on hold for about 10min until I dropped the phone then called back again, I spoke to a lady by the name of Tony who promised me a call back by 3pm, still no call back. YOUR SERVICE SUCKS AND YOUR PROCESSES AS WELL TO APPLY FOR CREDIT IF SOMEONE CAN EASILY FRAD MY NAME LIKE THIS