1 reviews | Active since Jul 2013
So tired and done with Homechoice!!!
I have been a customer of Homechoice for a few years & it has been a battle. The service is horrible! I received my catalogue today so I called in to place an order. I asked for the Finsbury nightstand & was told that it is sold out. The consultant offered to sell the Belford nightstand to me. NO! I wanted the Finsbury because of the design. The Belford looks nothing like the Finsbury & its R200.00 more! I then asked about the Belmont as it looks exactly like the Finsbury. She told me that it was part of a set & could not be sold separately. I became quite annoyed & repeated that I JUST received the catalogue so how can it be sold out! She said that it was the January catalogue & was sent on 27 December 2014 already. She then transferred me to her supervisor who informed me of everything mentioned above. I then told the supervisor that it is NOT a January catalogue. It clearly states FEBRUARY 2015 on the catalogue! Its not even February & they are sold out! She didn't have an answer for me. I was very annoyed & cut the call! I have referred ?100 people to Homechoice. I'm pulling them away from Homechoice & I will tell whoever I can about this terrible service & untrustworthiness!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
