SR
Shila R

1 reviews | Active since Sept 2019

20 Feb 2024, 08:33

Snail delivery or is it a ****

Place an order on the 25th of January. Still no delivery. Made multiple attempts for call me backs, nothing. Emailed, nothing. My package has been handed over to couriers for a month now. What snail delivery is this?

0
Replies (3)
Homechoice
Homechoice's reply20 Feb 2024, 08:43
Official
Hi Shila.

  Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice 
SR
Shila R's update21 Feb 2024, 13:28
Reviewer Update
I have not provided any details to help with the tracking, delivery or refund. How are you helping?
I have emailed a couple of times.
SR
Shila R's update22 Feb 2024, 16:12
Reviewer Update
Thank you homechoice.