smetry 10pc essential cckware set(2016)-std quantity1

I ordered the pots and their were delivered on the 14 of July 2016 started on a debit order and the date was 25 of every month for 12 months,to my surprise on July this year they still taking my money while I was confronting the agent comes message of apology again in august I then decided to reverse money.now the phone calls are coming everyday threatening me when ask to check the signed forms the phones goes dead the lady whose been contacting me is Yolanda,i will like you to look at it please