TM
Tshidi M
1 reviews | Active since Apr 2014
21 Sept 2016, 12:11
Slow service to response regarding emails
<p>Just another complaint about homechoice and their slow service, its funny how they were busy phoning me almost every other day telling me I must pay for an account I never knew existed, now when I respond to their email and send the dispute form nobody is interested.</p> <p> </p> <p> </p> <p> </p> <p> </p>
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Replies (1)
Homechoice's replyOfficial
22 Sept 2016, 09:32Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply22 Sept 2016, 09:32
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team