EJ
Em J
1 reviews | Active since Aug 2013
22 May 2025, 10:20
Slow Service
I don't understand why a simple update is taking so long? The call center agents aren't helpful at all, it's like pulling teeth!
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
22 May 2025, 11:03Hi Em Jay,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
Homechoice's reply22 May 2025, 11:03
Official
Hi Em Jay,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
EJ
Em J's updateReviewer Update
28 May 2025, 16:16It' been a week and still no resolution.
Call centre guys still carry on like they are doing me a favour.
Really disappointing
Call centre guys still carry on like they are doing me a favour.
Really disappointing
EJ
Em J's update28 May 2025, 16:16
Reviewer Update
It' been a week and still no resolution.
Call centre guys still carry on like they are doing me a favour.
Really disappointing
Call centre guys still carry on like they are doing me a favour.
Really disappointing
EJ
Em J's updateReviewer Update
02 Jun 2025, 11:29 Dear Candice,I am writing to you again, with significant disappointment, regarding the persistent and unresolved issues with my account, specifically the verification of my bank details. While I appreciate the update to my passport information since our last correspondence, there has been no actual progress on the core problem.Following our last discussion, I submitted the requested documents. During this process, I encountered a call centre agent who was unacceptable in their demeanor and exceptionally rude. Despite clearly explaining that my bank had not yet updated my address, I was specifically instructed to provide a rent statement/proof of residence instead. I comp**** immediately, and was expressly assured that this would resolve the issue and my details would be updated. Yet, they still have not been updated.It has become painfully clear that the primary impediment is the verification of my account number, as highlighted in the attached screenshot. This entire situation has left me profoundly confused, particularly regarding whether my use of a passport for identification is genuinely the underlying issue, despite being told otherwise.The continuous cycle of misinformation, unhelpful interactions, and the complete lack of resolution is deeply frustrating. I find the treatment I've received to be entirely disrespectful and unacceptable. It is frankly bewildering that I am forced to "beg" for a basic account verification that should be straightforward. If my business is not valued, I can certainly take it elsewhere.For your immediate review, I have re-attached all the necessary documents here once more.I urgently demand a clear, unambiguous explanation of the actual problem preventing my account verification. This ongoing situation is not only inconvenient but feels like a deliberate stonewalling tactic.
EJ
Em J's update02 Jun 2025, 11:29
Reviewer Update
Dear Candice,I am writing to you again, with significant disappointment, regarding the persistent and unresolved issues with my account, specifically the verification of my bank details. While I appreciate the update to my passport information since our last correspondence, there has been no actual progress on the core problem.Following our last discussion, I submitted the requested documents. During this process, I encountered a call centre agent who was unacceptable in their demeanor and exceptionally rude. Despite clearly explaining that my bank had not yet updated my address, I was specifically instructed to provide a rent statement/proof of residence instead. I comp**** immediately, and was expressly assured that this would resolve the issue and my details would be updated. Yet, they still have not been updated.It has become painfully clear that the primary impediment is the verification of my account number, as highlighted in the attached screenshot. This entire situation has left me profoundly confused, particularly regarding whether my use of a passport for identification is genuinely the underlying issue, despite being told otherwise.The continuous cycle of misinformation, unhelpful interactions, and the complete lack of resolution is deeply frustrating. I find the treatment I've received to be entirely disrespectful and unacceptable. It is frankly bewildering that I am forced to "beg" for a basic account verification that should be straightforward. If my business is not valued, I can certainly take it elsewhere.For your immediate review, I have re-attached all the necessary documents here once more.I urgently demand a clear, unambiguous explanation of the actual problem preventing my account verification. This ongoing situation is not only inconvenient but feels like a deliberate stonewalling tactic.