CS
Chrystal S
1 reviews | Active since Apr 2015
12 Dec 2016, 13:31
Slack refund process
<p>Good day,</p> <p> </p> <p>I ordered homechoice promotional items which werent to my satifisfaction as was sold to telephonically.</p> <p>I returned the goods inclusive of the free gift they issued, yet I was invoiced for it as Homechoice claimed that i did not return the free gift.</p> <p>After returning the items i sent the invoices of the payment I made upon returning the goods and am yet to receive my refund from Homechoice.</p> <p>I sent the invoices on the 12/10/2016 and to date no effort has been made regarding this altough i have followed up numerous times.</p> <p>I called their contact centre today at 13:17 on ********** and spoke to a lady named Nicole who transferred me to a department where the phone just kept on ringing.</p> <p> </p> <p>I am very displeased with the service i received from Homechoice. This is not the first time i have had such a bad experience with them.</p> <p>I will not recommend using the homechoice service at all.</p> <p> </p> <p> </p>
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Replies (3)
Homechoice's replyOfficial
12 Dec 2016, 15:50Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply12 Dec 2016, 15:50
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
CS
Chrystal S's updateReviewer Update
15 Dec 2016, 07:16Hi,
I spoke with one of your consultants on the 13/12/2015 after I logged the complaint and she advised me that the payment process was only started on the 06/12/2016 yet I sent the dcumentation on the 12/10/2016 already. After the fact she told me that the payment can only be made into my account on Saturday17/12/2016 . I advised that I wanted the payment paid out on the 14/12/2016 as it has been almost 2months that the request has been with Homechoice with no sense of urgency whatsoever. She then said there isn't much she can do it will only be paid out on Saturday. I asked her to contact me the following morning via email or telephonically but received none.
I would like a manager to contact me TODAY with confirmation that the payment will be in my account by the end of today.
CS
Chrystal S's update15 Dec 2016, 07:16
Reviewer Update
Hi,
I spoke with one of your consultants on the 13/12/2015 after I logged the complaint and she advised me that the payment process was only started on the 06/12/2016 yet I sent the dcumentation on the 12/10/2016 already. After the fact she told me that the payment can only be made into my account on Saturday17/12/2016 . I advised that I wanted the payment paid out on the 14/12/2016 as it has been almost 2months that the request has been with Homechoice with no sense of urgency whatsoever. She then said there isn't much she can do it will only be paid out on Saturday. I asked her to contact me the following morning via email or telephonically but received none.
I would like a manager to contact me TODAY with confirmation that the payment will be in my account by the end of today.
CS
Chrystal S's updateReviewer Update
03 Jan 2017, 10:29It has been two weeks since I last heard from Homechoice. The Manager Tracey from the refund/finance department advised that she will have the matter sorted out.
Only one payment was made on the 15/12/2016 ( the smaller amount). I then called the manager back after having sent them all the documents showing that there were two amounts to be paid she advised that they missed the other one as the reference number was incorrect.
I was then assured that the matter will be sorted and that she will contact me but no further feedback was given to date.
I sent a follow up email to Stacey Benjamin on the 28/12/2016 but still havent received any response regarding this matter.
I am a very dissatified customer, and this is not the first unpleasant experience with Homechoice. There seems to be a standard of careless service from Homechoice.
CS
Chrystal S's update03 Jan 2017, 10:29
Reviewer Update
It has been two weeks since I last heard from Homechoice. The Manager Tracey from the refund/finance department advised that she will have the matter sorted out.
Only one payment was made on the 15/12/2016 ( the smaller amount). I then called the manager back after having sent them all the documents showing that there were two amounts to be paid she advised that they missed the other one as the reference number was incorrect.
I was then assured that the matter will be sorted and that she will contact me but no further feedback was given to date.
I sent a follow up email to Stacey Benjamin on the 28/12/2016 but still havent received any response regarding this matter.
I am a very dissatified customer, and this is not the first unpleasant experience with Homechoice. There seems to be a standard of careless service from Homechoice.