1 reviews | Active since Apr 2016
Sick to Death of being harassed
I have been a client of Homechoice for about +_ a year, I have paid my account every month before the due date and yet every month I get a so called courtesy call asking when I will be paying my account for the next month, this has happened on a sunday and the latest was yesterday the 15th April I had 4 calls asking when I was going to pay my next instalment and now at home when I am trying to study for an exam I get yet another call from Homechoice, I am fuming at the amount of times that the call centre agents are pestering me at work as well, my boss is none too pleased as to how many times my phone rang yesterday, the staff on the end of the line are so badly spoken it is embarrassing they cannot pronounce my name correctly they are down right rude I am so sorry I ever bought from Homechoice to begin with.<br> <br> I am a good payer and I am not going to tolerate being called several times a day at work and on a weekend regarding an account that I pay on time and every month <br> <br> Sort yourselves out and get it right and stop bothering me
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
