1 reviews | Active since Oct 2013
Should never have opened an account with homechoice
Apart from struggling in the beginning to open an account with Homechoice, I now get called every single month asking which date I plan on making payment.
I could fully understand if payment was late or the account was in arrears, however the account is paid every month and without fail.
Today I get a call asking the same thing and my question to the lady is: Am I going to get the same call every month?
She replies with, she will place a note on the system, how do I make payment ,that I should honor my agreed payment and just puts the phone down.
Considering that this is the level of service Homechoice is rendering you can for a fact know that I will pay this account off as soon as possible and close it.
Going forward in the future I will not support this company and make sure my family and friends don't have to endure this bad level of service.
Just a tip: no client who pays every month wants to get called asking when they will pay. Think it's common logic this......
I honestly don't even want a manager or someone to call me. I just want people to see the level of service Homechoice is delivering.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
