Short order received
<p>I received my homechoice order over 1 month ago and noticed that the order was short. I called to findout what had happended and was put on mute whilst the agent on the line had a conversation with someone else. I dropped the call and proceeded to send an email about the short order. I have been calling for the past month to find out where the rest of my order is, with no resolution. I have even had the call dropped on me multiple times by an agent named Julie. I have have received multiple calls to purchase new merchandise etc, but there is n ot a single person at homechoice who can tell me what happended to my order from last month!!! Homechoiice has stolem from me and expects me to pay them for it. </p>
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Replies (1)Homechoice's replyOfficial
28 Mar 2017, 08:25Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply28 Mar 2017, 08:25
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
