shoddy service, only half an order delivered

I ordered a salton 2 piece breakfast pack as well as a salton 3 bar heater on the 28th June. order was captured on the 29th June. Both parcels were dispatched on the 2nd July, on the 8th July i received 1 parcel with the breakfast pack. i asked the courier where the 2nd parcel was and he said it would be delivered the following day. on Friday i phoned homechoice and was advised that the 2nd parcel would either be delivered on Saturday, Monday or Tuesday. on the 14th i phoned homechoice again at 10:40 to find out when the heater would be delivered. the gentleman i spoke to said he would come back to me, he never did. i phoned again at 12:00 and spoke to Nama who was kind enough to speak to her team leader (Leenie) who called me at 12:15. she advised that she has enquired when the parcel would be delivered and was just just waiting for a response on email. she was to come back to me before the close of business yesterday. but guess what, no call. By the time they decide to deliver the heater it will no longer be needed. Surely if an order is made up of 2 parcels, then 2 parcels should be delivered together and not apart.

This is the worst service i have ever received from a company. it seems they do not know what they are doing. But i bet they will still expect me to pay for the heater end of this month even if i have not received it