Shocking service delivery

I am absolutely appalled with the service delivery of Homechoice. I placed an order in December 2017 and followed up in Jan.2018. Only when I called was I told the order was cancelled due to lack of documentation which was never requested during the sale. I asked to have it re-ordered & sent through docs. Called again and was advised the order was never issued and I need to send docs which I already sent through. Called again for an update and was told no order on the system and the customer needs to send docs. This is beyond shocking, it's actually disgusting customer service. I will never be using Homechoice again!!!