Shocking service

<p>I tried to open an account online which was noteven finalized due to outstanding documents which are required for credit checks and affordability. However, got a call late after 18:00 to confirm the order which I thought would not be processed. I advised the agent to cancel the order as I was no longer interested. A day later I received the good and refused to accept them and the driver went back with them. I called the contact centre to understand the mixed which homechoice or should I say home stress has made. I asked if my order has been cancelled or not. I was sent from corner to corner with no answer. A week later I received a statement with amount due which I know nothing about. I called the contact centre again and spoke with shakira whom I requested to send me a letter which state that I do not have an account with Homechoice. On the 02 of September I spoke with one rude and *********** agent who refused to give me his name. However, I explained by story twice to him and he still offered very little on assisting. So I requested him to call me back and he said no. Currently the account reflects on my credit record and I risk being listed since I am not paying the account because I did not accept goods nor finalize the order. Homechoice created this mess and I am now stressed and wasting money trying to solve it. If you are a customer or thinking of buying from homechoice beware of the bad service that come along with the order.</p>