SHOCKING SERVICE

This is the second time in 4 years I have ordered from HomeChoice and find there service shocking. I placed an order for two items on Wednesday 27/11. I received two SMS's stating that the order had been despatched on 28/11. I only received 1/2 of the order on Friday 29/11. Upon calling Customer care I was informed that the order had been split and that the second item had also been despatched (which explains the second sms) an hour after the first one. I was informed that it would be delivered later that day. By Monday 2.12 I had still not received the goods and upon calling in was told that it was with the couriers and that they would ask for the delivery to be given urgent attention. By Wednesday 04.12 I had still not received the parcel and was told the same thing by the Customer Service person I spoke to. By Friday I had still not received the goods and was given the same feedback from the gentleman I spoke to regarding to where my parcel was. He went one step further and contacted the courier people who confirmed it was on the truck for delivery and gave me there tel no. in order for me to follow-up. That number stays permanently engaged and we are now on Monday 09.12 and still no-one can give me a conclusive answer as to where my parcel is that left on the 28.11. I live in Cape Town 20mins away from HomeChoice themselves, yet 12 days later a parcel is still not delivered. What is even worse is the fact that the item that is missing was bought as a home warming gift for my daughter for last weekend and I had to go out and buy something else.