Shocking Service

I am forwarding this email with a very heavy heart.<br> Over the past few months I have spoken to various agents re an order that I placed in July.<br> I have spoken to the following agents over the period of time: Amanda, Latoya, anonymous (wouldn't supply name)Tarwa, Nazreen (supposed to be a supervisor , Odwa and Carmen on the 28 August, today Kirsten and Maruwaan ( who won't supply a surname).<br> What bothers me the most is that each agent seems to read from a script, kust wait a sec while I check.... I am not like the last agent.... I will follow up and get back to you.... and each one has proved the same...... the position is as what it was from the date of the first complaint with no follow up call from any of the agents.<br> The last being straw being Carmen. Carmen insisted that my credit refund could not go back into the credit card that was used to make the purchase. My husband even queried this! <br> She insisted that it had to go back into a Bank Account of which I reluctantly gave her the details. She confirmed that this was procedure and promised that my credit would be passed after 14 days maximum and that she would give this her personal attention and report back if neccess