lL
linda L

1 reviews | Active since Jul 2016

05 Oct 2016, 13:57

SHOCKING QUALITY FURNITURE AND NO CUSTOMER SERVICE

<p>Homechoice deleted my posts showing photo's of the **** quality furniture they sell - this is the Kato Bedroom Suite - the headboard broke out of the pedestals and since March 2016 I have been trying to get this sorted out by them - ****ALL SERVICE and **** PRODUCTS but HARRASSMENT for PAYMENT from 23 recorded Homechoice Staff is NO PROBLEM !!!!!!!!! I have written a previous review and I still have the same problem - they said 2 months ago it will be replaced, still waiting - I want my money back so I can go buy a Bedroom Suite that I don't have to be ashamed of ... Is there no one on this earth that can help ?????</p>

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Replies (3)
Homechoice
Homechoice's reply06 Oct 2016, 14:57
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
lL
linda L's update10 Oct 2016, 12:12
Reviewer Update

REALLY ? 7 MONTHS OF PHONE CALLS, E-MAILS TO HOMECHOICE ETC AND YOU ASK ME FOR MY ACCOUNT NUMBER NOW, WHAT IS WRONG WITH YOUR COMPANY ???? MY ACCOUNT NUMBER IS ********** 97 - I RECEIVED 13 PHONE CALLS FOR PAYMENT SINCE FRIDAY, HOW ABOUT YOUR STAFF STOP HARRASSING ME AND SORT YOUR ******* OUT THAT YOU SOLD ME. I WANT A FULL REFUND FOR EVERY CENT + INTEREST THAT I PAID FOR THE BEDROOM SUITE AND YOU CAN COLLECT YOUR ******* - I DON'T WANT A REPLACEMENT SET AS IT WILL BE THE SAME SHOCKING QUALITY AND SERVICE AGAIN !!!! I HAVE LODGED A REPORT WITH THE CONSUMER BOARD AND IF 1 MORE PERSON PHONES ME REGARDING PAYMENT I WILL OPEN A CASE OF HARRASSMENT - THIS IS UNACCEPTABLE BY ANY STANDARDS OF BUSINESS !!!!!!!!!!

lL
linda L's update20 Oct 2016, 14:07
Reviewer Update

TODAY IS THE 20TH OF OCTOBER AND NOTHING HAS BEEN DONE - THIS IS SOMETHING FOR CARTE BLANCHE TO NOW INVESTIGATE AS HOMECHOICE DELETES ALL MY REQUESTS, E-MAILS ARE READ AND NOT RESPONDED TO ********** and ********** - I PHONED FROM 8H45 THIS MORNING AND STILL HAVE NOT SPOKEN TO A MANAGER. LOOKING AT THE COMPLAINTS ON HOMECHOICES FB PAGE, HELLOPETER ETC IT'S TIME THAT THEY ARE HELD ACCOUNTABLE FOR THEIR SHOCKING SERVICE, BAD QUALITY FURNITURE THAT IS DAMN EXPENSIVE, HARRASSING NON-STOP PHONE CALLS (43 IN 2 WEEKS - I CAN SUPPLY EVERY NUMBER). SHAMELESS *******, QUICK TO WANT MONEY BUT DON'T DARE TRY AND GET A PROBLEM SOLVED - CARTE BLANCHE CAN DEAL WITH THIS **** NOW !!!!!