SHOCKING BEHAVIOUR FROM A CONSULTANT WHO RUDELY ASKED ME WHY HAVE`NT I PAID MY ACC IN JUNE & YET STATEMENT SHOWS DUE DATE 30/06/2018. NO VALUES AND INTERGRITY FROM OTHER COLLEAGUES WHO TRIED TO COVER FOR HER WHEN I TRIED TO LOG A COMPLAINT

I HAVE BEEN A LOYAL CUSTOMER OF HOME CHOICE FOR THE PAST 6 YEARS. ENSURING THAT MY ACCOUNT WITH THEM IS ALWAYS UP TO DATE WITH NO AREARS, INSTEAD I HAVE BEEN PAYING R600 INSTEAD OF THE SUPPOSEDLY R254 EVERY MONTH. YESTERDAY I RECEIVED A CALL FROM A VERY RUDE & UNPROFESSIONAL WOMAN THEMBELIHLE, ASKING ME WHY HAVE`NT I MADE A PAYMENT FOR JUNE. MIND YOU ON THE STATEMENT THAT I RECEIVED FROM HOME CHOICE, IT STATES THAT THE DUE DATE IS 30/06/2018. I WAS SO STARTLED BY THE TONE OF HER VOICE AND I ASKED HER WHETHER WAS MY ACCOUNT IN AREARS? SHE RESPONDED THAT SHE DOES NOT CARE ABOUT THE STATUS OF MY ACCOUNT BUT I MUST JUST SAY WHEN WILL I MAKE THE NEXT PAYMENT, SHE DOES NOT HAVE TIME FOR CHATTING ABOUT ACC STATUSES. SHE THEN BANGED THE PHONE DOWN ON MY EAR. I THEN FOLLOWED THIS UP BY CALLING HOME CHOICE AND ASKED THAT CAN THEY TRACE WHO WAS MAKING THIS CALL( THEIR CALLS ARE RECORDED OR IS IT JUST A SCARE TACTIC TO THE CLIENTS), I WAS MET BY MORE RUDENESS AND INCOMPETENCE. IT IS CLEAR THAT MOST OF THESE COMPANIES DO NOT HAVE VALUES AND INTEGRITY. IF ONE OF THEIR EMPLOYEES DOES SOMETHING WRONG TO A CUSTOMER, THEY WILL BE PROTECTED AND SHIELDED AND THEY WILL ALL GANG UP AGAINST THE CUSTOMER. STRANGE ENOUGH, THESE ARE THE SAME CONSULTANTS WHO WILL BE SO POLITE ON THE PHONE WHEN MARKETING THEIR PRODUCT BUT ONCE YOU GO INTO BUSINESS WITH THEM, THEY WILL TREAT YOU LIKE TRASH. I NEED AN APOLOGY AND A SINCERE ONE. I AM SO DISAPPOINTED WITH HOMECHOICE, I HAVE HAD A GREAT EXPERIENCE FROM THEM UNTIL YESTERDAY 15:53. I HAVE A HOMECHOICE, FONECHOICE AND FINCHOICE ACCOUNT AND THEY ARE ALL UP TO DATE, BUT I AM PLANNING TO CLOSE EVERYTHING WITH THIS COMPANY THAT HAS EMPLOYED PEOPLE WHO DISREGARD THEIR CUSTOMERS.