1 reviews | Active since May 2012
Shocking bad customer service
Staff are not helpful and inexperienced. My account is paid via EFT monthly before the 3rd and yet they ran a debit on the 16th. When questioned I'm told no payment was received yet the same transaction was performed 5 times in the last few months . Same ref and same amount. I've emailed no response. It's sickening to deal with such incompetence and there is never a manager on hand to escalate a query to. The management of homechoice should be ashamed of such poor and pathetic service. Worst ever. Don't get me started with your useless what's app chat. That basically allows you yo view balance and apply for new products. You don't return calls. You don't respond to emails. Your what's app chat is just plain ******* and a waste of time and energy. Same as speaking to your unprofessional and tires consultants
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team