Shocking

I tried to assist a colleague of mine who wants to purchase some blankets from this store. The poor man does not have access to email, eft and the like. He does not even want to open an account but rather pay cash.

I contacted home choice on 11/04 to ask for assistance as the website does not show a cash option. The suggested a fill in all of his information on the forms they sent through - as they have to have his details on file. From there i heard nothing until i followed up with them this morning.

They asked me for his contact info, which i duly gave, and told him that he cannot have more then one persons information on file (my email address) - again - he does not have access or knowledge on that sort of thing.

I then contacted them to explain this and got told that they cannot give any info to a third party. From day 1 they are aware that i am the middle man here as he cannot correspond via email.

I found their service absolutely appalling, since when does a store not want to take someones money and then just shrug you off? Where is the humanity and compassion in someone assisting someone who is clearly trying to help someone?